ITC Business Council – Prashant Lamba

Prashant Lamba-Member of the Business Council for Innovation and Technology

 

Prashant Lamba, the CEO of Phonologies (India), has carved a unique niche for his business in the contact center infrastructure landscape for voice bots. Under his leadership, Phonologies has become an indispensable partner for businesses seeking to automate customer support queries through advanced voice bots.

 

Phonologies, under Prashant’s leadership, empowers leading pharmacy chains, Fortune 500 companies, including North America’s largest carrier to enhance customer interactions to achieve significant operational efficiencies.

 

Since its inception, Phonologies has been a profitable business, a direct result of Prashant’s commitment to innovation and excellence. Prashant’s approach to overcoming setbacks and challenges involves immediate problem-solving coupled with long-term strategic planning, ensuring stability and continuous improvement. In the last 5 years, the contact center industry has seen dramatic changes, with automation and AI integration becoming increasingly prevalent, and with Prashant’s vision, Phonologies has delivered innovative solutions to attract new clients.

 

Outside of his professional realm, Prashant dedicates his time to mentoring startups, indulging in his passion for disc jockeying, supporting Manchester United Football Club, and following Formula 1 racing across the globe.