About the Book

"Logistics Performance Metrics" is an essential guide for supply chain and logistics professionals looking to improve their operations through effective measurement and analysis. The book begins with an overview of what logistics performance metrics are and why they play a crucial role in evaluating and enhancing the effectiveness of logistics operations. From cost minimization to order fulfillment speed, this book outlines how specific metrics can help firms gain a comprehensive understanding of their operations, identify potential issues, and make data-driven decisions.

The heart of the book explores two major categories of metrics: efficiency and effectiveness metrics. Efficiency metrics focus on the operations aspect of logistics, discussing key measures such as transportation cost per unit, order cycle time, and perfect order measurement. Conversely, effectiveness metrics concentrate on the customer's perspective, exploring elements like customer satisfaction, retention rates, and sales growth. Furthermore, the book highlights the benefits of implementing these metrics, from pinpointing areas for improvement to identifying cost reduction opportunities and enhancing customer service. By the end, readers will not only understand the metrics themselves but also how to apply them strategically to achieve their organizational goals.