Webinars: Frequently Asked Questions

What is a webinar?

How does it work?

When you register for any of the events, you will receive a unique URL that you will click on or paste into the address bar of your Internet browser. Then you will be taken to a “meeting room” where you will join other participants and the speaker. You will watch and listen to the speaker on your own computer and can ask questions via a Chat area on the screen.

What is the cost to register?

International Trade Council Webinars are FREE. All you have to do is complete the registration fields and wait for the live event.  In other words, the education is free for everyone 24/7. Improve your skills and learn at your convenience.

Where can I see a full list of upcoming webinars?

Can I bring others to watch with me?

Yes. You can gather your staff to join the Webinar around one computer. However you cannot use the same log in on more than one computer.

What if I register and do not attend?

The Webinar archive will be available for viewing for 12 months. Within 5 days of the live event, you will receive an email that the archive is available and can be found at the same web address as the live event.

How long is a webinar?

Webinars range from 30 minutes to 1 hour, depending on the topic. This conveniently fi­ts in between clients, during lunch, after a long day of work, or on the weekend.

How early should I arrive?

We recommend you arrive a half hour early so that you have time to check in and get settled. This will also give you time to be sure your computer is correctly configured for the Webinar. The first time you attend an ITC Webinar you may be prompted to download and install a plugin.

Can I arrive late for the Webinar?

We highly recommend that you arrive promptly. However, once the Webinar has been opened you can sign in any time up to the end of the Webinar.

Will I be able to ask questions of the speaker?

During the presentation, the Chat area will be closed. Once the speaker has completed their presentation, the Chat area will be opened and you will have the opportunity to ask questions by typing the message into the Chat area.

What are the hardware and software requirements to attend a Webinar?

Webinars can be viewed on both MAC and PC platforms. We suggest a wired 512kb or better Internet connection for best performance. Wireless connections may slow delivery to your computer. Audio will be heard through your computer’s speakers. There is no need for a phone to attend our Webinars.

I am having trouble hearing the presenter during a webinar. What can I do?

  • As with any meeting, it is important to test your sound quality and audio settings before your live event. Close all applications and documents you are not using for your presentation; applications running in the background may use up your computer’s bandwidth and affect system performance.
  • If you join the conference by phone, make sure that any other phones and data devices (BlackBerry, iPhone) are either turned off or are away from your computer.
  • Ensure that your earpiece volume is turned up so you can hear the other attendees. If you join with VoIP, we recommend you use a USB headset rather than a microphone/speakers to improve call quality.
  • Make sure your system meets or exceeds the recommended system requirements above.
  • Close additional programs that are open on your computer but not in use. Having open programs will slow your computer’s speed and memory drastically. Exit any programs that require microphone or webcam use to prevent error or conflict when using our Webinar platform.
  • Turn off any streaming media applications that may take up bandwidth and resource-intensive applications that may be taxing processor ability.
  • Be sure to Print any documents before joining the meeting, as printing uses a large amount of the computers resources.

What if I hear static, beeping or a clicking sound?

Electronic devices, such as Blackberries, can affect the sound quality of microphones and speakers. To avoid this, keep any electronic handheld devices away from your microphone and speakers during your meeting.

What if words are clipped or dropped?

Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.

Audio is still bad.

A dial-up Internet connection can cause poor performance. For optimum performance when we recommend a broadband Internet connection. If the problem persists, switch to Telephone mode. Select Use Telephone in the Audio Pane and dial in to the meeting.

I got a message indicating " a codec was missing." What do I do?

We recommend watching archived webinars using Windows Media Player, which can be downloaded here: https://windows.microsoft.com/en-US/windows/downloads/windows-media-player

If you already have Windows Media Player and it’s asking for the codec, you can download the codec itself here: www.microsoft.com/download/en/details.aspx?id=507

Who do I contact to comment on my experience?

If you wish to comment on anything regarding your Webinar experience, please email webinar-feedback@tradecouncil.org. Your comments will be taken under advisement and used to improve the experience of future participants.