Webinar: Peer Perspectives: Current and Future Technologies in Customer Service

13 February 2019
EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00

(You can convert this to your local time here: https://www.timeanddate.com/worldclock/converter.html)

Discussion Topics:

  • How does your current approach to customer service technology benchmark against global trends
  • How to improve the competitive positioning of your technology and innovation strategy
  • How other customer service functions invest for the future

Customer service is a hotbed for new technology and innovation, but today, having so many innovations – across channels, voice-of-the-customer tools, infrastructure technology, and workforce engagement – threatens to overwhelm even the most progressive service leaders. Gartner works with service leaders around the globe to help navigate this increasingly complex landscape. In this complimentary webinar, Gartner experts Lauren Villeneuve and Sarah Dibble look at the resulting objective map of the adoption trends, impacts and future importance of 45 established and emerging service and support innovations and technologies.

Hosted by:
Lauren Villeneuve
Sr Principal, Advisory
Sarah Dibble
Sr Principal, Advisory

Attending this webinar

  • This webinar runs 30-45 minutes.
  • To attend you only need your internet connected device and headphones or speakers.
  • Attendees will be able to ask questions and interact with the speaker and other participants live.
  • Please log in at least 10 minutes before the presentation is due to start.

Frequently asked questions about webinars

Want to Get Noticed? Present a Webinar!

Webinars are a powerful item in any business arsenal – and running a webinar is a smart business development policy. If you’re thinking about best practices for attracting new customers and growing your client base.

International Trade Council hosted webinars are attended by CEO’s of Fortune 500 companies, government agencies, chambers of commerce and small businesses alike. The average webinar receives up to 350 registrations, of which approximately 60{5fd5d0c347966b9ca8e0f456e16034dfe54ed0385696705fc3c1ddd66732c056} will appears on the day of the event.

Hosting a webinar enables your company to highlight its skills, knowledge, products and services. The webinar would also benefit from the human element, it allows you to put a real face to your company, which assists in engaging your audience to become emotionally invested in your business.

What the Council will do to facilitate this (free of charge):

  • Provide the webinar platform and training
  • Send email invitations to all members and newsletter subscribers
  • Send email invitations to select target groups in the Council’s CRM (up to 2.3 million depending on the webinar subject)
  • Post details of the Webinar on the ITC website
  • Post details of the Webinar on the ITC social media pages
  • Send regular email reminders to registered attendees
  • Provide a live moderator on the day of the webinar
  • Provide you with a spreadsheet (Microsoft Excel) list of registrants and attendees with their contact details
  • Send a Certificate of Attendance to all attendees (PDF format – electronic copy only) together with an email containing the full contact details of the presenter

What You Need To Provide:

  • A fully developed 30-45 minute educational webinar (not advertising) on a topic relative to your industry.
  • The ability to answer questions and participate with the audience for 15-20 minutes at the end of the webinar.

Hosting Webinars Develops Authority and Trust

Hosting a webinar enables your company to highlight its skills, knowledge, products and services. The webinar would also benefit from the human element, it allows you to put a real face to your company, which assists in engaging your audience to become emotionally invested in your business.

If you are interested in hosting a webinar please email: webinars@tradecouncil.org