The Council’s mediation process involves the use of collaborative techniques by a mediator who is a neutral third party. The mediator informally assists disputing parties in voluntarily reaching their own mutually acceptable settlement of some or all of the issues in dispute by structuring the negotiation, maintaining the channels of communication, articulating the needs of each party, and identifying the issues. Mediators must be committed to a process that is: voluntary; private; confidential; self-determining; creative; practical and flexible.
Why ITC Mediation?
Quick: Mediation sessions are normally held within 30 days.
Informal: The mediation process will not result in court or police records.
Peaceful: Voluntarily resolving problems shows goodwill and builds cooperation.
Empowering: Both sides are in control of the outcome; solutions are reached only when both agree. If at any time either party is uncomfortable with the process they may stop it.