Q: How did you get started in this business?
I married into it. My husband and his then partner started out as mining engineering consultants, but they were approached by Coors Porcelain (now Coors Tek) about building an electric lab furnace. My husband had experience designing and building furnaces from his previous employment at Allis Chalmers, so it was an easy transition.
Q: Can you describe your customers / what type of customers do you have?
Materials science researchers, ceramic and glass engineers, industrial ceramics manufacturers, and petrologists.
Q: What are some of your “keys to success” in building your customer base?
Referrals are always the best kind of advertising. Another important factor is that many university students use our furnaces, and then return to us when they get jobs and need equipment.
Q: Is there anything about your business that you feel makes it special?
We take on projects that other manufacturers won’t even consider because the design and execution are so challenging.
Q: Where do you see your business in the next year? In the next five years? In the next ten years?
In one year we’ll be celebrating our 50th anniversary. In the next five years, we hope to have considerable experience as a furnace build subcontractor to our new related company, Deltech Kiln and Furnace Design, LLC. DKFD was formed to serve the nuclear industry and expects to be NQA1 certified this year.