Quality customer service is what separates successful brands from those that struggle to get by. Increasingly, consumers are choosing brands and businesses solely in accordance with customer service – above even product quality and low prices. To become proficient in high-level customer service is to become a priceless asset in the eyes of most businesses. Practical experience matters, but so too does laying the groundwork with focused, dedicated study.
This exclusive free customer service course has been crafted by leading academics, with career advancement in mind. Whether looking to further your current position or branch out into a new career area entirely, targeted study can make all the difference. And with no time restrictions or deadlines to worry about, you can fit your studies in around your current lifestyle and commitments. We’ll provide you with all the course materials you’ll need to complete the course and no prior knowledge or experience is necessary to sign up.
- Topic 1: What is Customer Service?
- Topic 2: Knowing your Customer’s Needs
- Topic 3: The Importance of Customer Feedback and Complaints
- Topic 4: The Value of Training and Development in Customer Service
- Topic 5: The Importance of Building Long-term Customer Relationships
Aims and Objectives of the Course
Over the course of five in-depth units, candidates explore the definition of customer service from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers. Course content on Free Customer Service Courses also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.
Start & Finish Dates
Start date – this course can be started at any time.
Duration and Assessment Structure
Course Duration: 20 hrs
Once you submit assignment to the tutor, the tutor marks it and gives you feedback on this. Once you pass the assignment you move on to your next module and this way complete your course.
Who can benefit from the course?
- Anyone interested in customer service.