The International Trade Council provides a range of e-Government services designed to increase efficiency, accountability / transparency and facilitate public sector reforms among developing countries.

Some of the areas in governmental operations which may be improved by the application of suitable ICT tools:

  • e-Government: Applying to inter-organisational relationships, including policy coordination, policy implementation and public service delivery.
  • e-Administration: Applying to intra-organisational relationships, including policy development, organisational activities and knowledge management.
  • e-Governance: Applying to interaction between citizens, government organisations, public and elected officials, and includes democratic processes, open government and transparent decision-making.

The Council aims to demystify concepts behind e-Government, e-Administration and e-Governance and strengthen the understanding of all those involved in planning and execution of these projects.

Planning Services

The Council works collaboratively with governments to involve all stakeholders including government executives, parliamentarians, public institutions, and non-government organisations and members of the public to guide them through various phases in their initiatives.

The Council works to address all possible aspects in initiating, implementing and sustaining programmes; from providing initial education services, defining basic concepts, reviewing regulatory frameworks and developing the action plan for the implementation of the appropriate technologies, infrastructure and supporting capabilities.

ICT & Governance

The emergence of the digital economy has affected both the role and functions of public institutions. While undertaking traditional functions such as defence, law and order, justice, taxation, legislation, regulation, education, health care and social equity, the governments are now required to take new roles of harnessing the power of information technology and leading change. There has been a transformation of the role of the government from a buyer or producer of ICT services to that of a facilitator and a leader.

To compete successfully in a network-based global economy, governments need to be both leaders and facilitators. The leadership and facilitation roles comprise the following elements:

  • Developing national e-strategy, making ICT adoption and network readiness a national priority, bridging “digital divide” and championing an e-readiness framework;
  • Undertaking innovative projects that make a difference to lead by example, adopting best practices and pushing for their adoption by others and developing public-private-people partnerships;
  • Implementing Right to Information (RTI) and committing to transparency in governmental operations;
  • Reforming government processes covering areas such as revenues, expenditures, procurement, service delivery, customer grievances etc.,
  • Tracking, storing and managing information, promoting production of national content online and through electronic media;
  • According high priority to protection of individual rights, intellectual property, privacy, security, consumer protection etc. and mobilizing the civil society;

Implementation of appropriate and efficient initiatives can lead to demystification of complicated government processes and empowerment of citizens. It can lead to enhanced government performance and generate a multiplier effect on economic progress. ICT has enabled citizens to demand information and better services from governments. With increased citizen awareness, governments today are under increasing pressure to deliver a range of services – from ration cards, motor driving licenses and land records to health, education and civic services – in a manner that is timely, efficient, economical, equitable and transparent.

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