The International Trade Council (ITC) is dedicated to upholding the highest levels of professionalism, ethics, and behavior among its leadership, staff, contractors, and members. We know that concerns or disagreements may emerge from time to time, and we are committed to resolving such matters in a fair and transparent manner. This Complaints Policy explains how to file a complaint against an employee or another ITC member.
Making a Complaint
If you have a complaint or a concern about an ITC employee or member, please follow these steps:
- Write a complaint in as much detail as possible, including the name(s) of the parties involved, a description of the occurrence or issue, any relevant dates and times, and any supporting paperwork or evidence.
- Submit your complaint to the ITC Complaints Officer online using this link.
You may also send your complaint by postal mail to the following address:
International Trade Council
231 Bain Street, #03-05,
Bras Basah Complex,
Acceptance of Complaint
The ITC Complaints Officer will acknowledge receipt of your complaint within five (5) business days. The acknowledgement will include a reference number as well as an estimated date for the investigation and conclusion.
The ITC Complaints Officer will conduct a comprehensive inquiry, which may involve reviewing paperwork, interviewing relevant individuals, and asking the complainant for additional information or clarity. The investigation will be conducted impartially and confidentially, with all parties involved' privacy and rights protected.
After the inquiry is completed, the ITC Complaints Officer will prepare a report outlining the findings and any recommended actions. The outcome will be sent to the complainant and the accused party, along with a summary of the findings. The ITC may take disciplinary action against the employee or member, including but not limited to reprimand, suspension, or termination of employment or membership, depending on the nature and severity of the complaint.
If either the complainant or the accused party is unhappy with the inquiry's outcome, they may file an appeal in writing with the ITC's Executive Director within ten (10) business days of receiving the investigation summary. The appeal will be reviewed by the Executive Director, who will decide whether to affirm, modify, or overturn the first judgment. The Executive Director's decision is final.
The ITC is dedicated to safeguarding the privacy of all parties involved in the complaints process. All complaint-related information and documentation will be treated as confidential and will be provided only to those personnel directly involved in the investigation or resolution of the complaint.
By making a complaint, you recognize and agree to follow the process indicated in this Complaints Policy.